Join Accenture's Customer Service Team
Are you ready to embark on a rewarding career journey with Accenture? We're looking for enthusiastic individuals to join us as Customer Service Associates in our Query Management - Service Desk Voice Support team. This is an ideal opportunity for freshers with 0-1 years of experience who are looking to kickstart their careers in customer service.
About Accenture
Accenture is a globally recognized professional services company with a presence in over 120 countries. We specialize in offering a wide range of services across diverse industries, including consulting, technology, and outsourcing solutions. Our mission is to assist clients in navigating the complexities of the digital age by providing innovative strategies and cutting-edge technology implementations. At Accenture, our dedicated team of professionals combines industry expertise with advanced capabilities to drive transformative results and foster business growth.
| Company name | Accenture |
| Website | www.Accenture.com |
| Job Role | Customer Service New Associate-Query Management |
| Work Location | Gurugram, India |
| Job Type | Full Time |
| Experience | Freshers (0-1 years) |
| Qualification | Any Graduation |
| Batch | Not Mentioned |
| Package | 3.5 – 4.5 LPA (Expected) |
As a Customer Service Associate, your role within our Customer Support team involves managing and resolving customer queries, addressing escalations, and handling complaints to ensure the best possible resolutions. You'll also be responsible for closing faults and complaints within specified Service Level Agreements (SLAs).
Our Query Management team handles both inbound and outbound calls, as well as provides email and chat support to resolve customer issues. You'll be part of our Service Desk Voice Support team, focusing on day-to-day operations while meeting SLAs and resolving queries related to disputes through customer coordination.
Your tasks will encompass reviewing service requests based on predefined support scopes, documenting, diagnosing, and troubleshooting customer-reported incidents. Additionally, you will manage unforeseen interruptions to swiftly restore normal service operations, particularly for voice interactions.
What We're Looking For
Adaptability and flexibility
Roles and Responsibilities
In this role, you will be tasked with resolving routine problems, primarily by referencing precedent and following general guidelines. Your main interactions will occur within your team and with your direct supervisor. Detailed instructions will be provided for all tasks in this role. The decisions you make will primarily impact your own work and will be closely supervised. You will work as an individual contributor within a team, with a predefined and narrow scope of work. Please note that this role may require you to work in rotational shifts.
Qualifications
Any Graduation
If you're passionate about customer service, adaptable, and ready to start your career journey with Accenture, apply now using the link provided below
